Chính sách hoàn tiền và hủy

This policy explains how to cancel a plan, when you can get your money back, and how disputes are handled when you buy BENTO products from BDH Corporation Co., Ltd. ("BDH", "we", "us") through the Edge AI Store. It follows the Thai consumer-protection rules on cancelling direct sales. If Thai law gives you a wider right than this policy, the law applies.

In short

• Changed your mind? Full refund if you ask within 7 days of purchase and before the first deploy.
• The model does not run on the supported board it was sold for, and we cannot fix it? Full refund, at any time.
• Subscriptions can be cancelled at any time and end at the end of the paid period.
• Prepaid terms do not renew.
• Approved refunds go back to your original payment method within 15 days.

1. Cancelling within 7 days

Thai law on direct sales gives consumers 7 days to cancel. We apply it as follows:

• You can cancel any purchase within 7 days of paying for it, as long as you have not yet deployed the model, or any model from the pack or plan, to a board. We refund the full amount you paid.
• This applies to single models, packs, the first payment of a subscription, and prepaid terms.
• Deploying a model means it has been delivered to you and installed. After the first deploy, a change-of-mind refund no longer applies, but section 2 still does.

2. When a model does not work on its board

Each model's page lists the boards it supports. If a model you bought cannot run on a supported board it was sold for, tell us. We will try to fix it, for example with an update or by helping you set up the board. If we cannot make it run within a reasonable time, we refund the full price of that model, however long ago you bought it. For a model bought in a pack, we refund that model's share of the pack price.

This rule does not cover:

• a board that the model's page does not list as supported;
• a board whose firmware has been changed in a way the Store does not support, or a board with a hardware fault;
• results that are different from what you hoped for, where the model runs and does what its page describes. Each model's page states how its accuracy was measured, and results in your environment may differ.

If you think a model clearly does not do what its page says, tell us anyway. We will review it fairly.

For subscriptions and prepaid terms: if a fault on our side stops you from deploying the included models to your supported board, and we cannot fix it, we refund the unused part of the period.

3. Subscriptions

• Renewal. A subscription renews automatically every month or every year. Your card is charged at the start of each period. The price and the billing interval are shown before you pay.
• Cancel at any time. Cancel from your account in the Edge AI Store, or ask us through our contact page. Cancellation takes effect at the end of the period you have paid for, and you keep the plan until then. We do not refund the rest of a period that has already started, except as this policy says.
• A renewal you did not want. If a renewal was charged and you did not mean to renew, contact us within 7 days of the renewal date. If no model has been deployed or updated under the plan since the renewal, we refund that renewal and end the plan.
• Failed payment. If a renewal payment fails, we tell you and try again during a short grace period. If it still fails, the subscription ends.
• Changing plan. If you change plan part-way through a period, the price difference is worked out pro rata and shown before you confirm.
• After it ends. Models already installed on your boards keep running. New deploys and updates stop until you start a plan again.

4. Prepaid terms

A prepaid term of 1, 3 or 12 months is paid once and does not renew, so there is nothing to cancel. We remind you before it ends. Section 1 applies: you get a full refund if you ask within 7 days of paying and before the first deploy under the term. After it ends, models already installed keep running, and new deploys and updates stop.

5. Discount codes, gift codes and promotions

• We refund the amount you actually paid. A discount you received is not paid out in cash.
• If you paid with a gift code, we restore the code instead of paying cash.
• Codes have no cash value. The terms of each promotion are shown where you opt in.

6. How to ask for a refund or cancellation

Send a request through our contact page and choose the topic Orders, support and security. Please include:

• your order reference, or the date and amount of the payment;
• the email address of your TESAIoT account;
• the model or plan, and the board, concerned;
• what happened, and what you would like us to do.

We may ask for information to check the request, such as the board's registration.

7. How you get your money back

• We refund to the payment method you used.
• Card: we send the refund through Stripe. Your bank decides when it appears on your statement, usually within 5 to 10 business days.
• Other payment methods: the refund follows that method's rules. Stripe may contact you for the details it needs to return the money.
• For a cancellation under section 1, we send the refund within 15 days of receiving your request. For any other refund, we send it within 15 days of approving it.
• We do not deduct payment or refund fees from your refund.
• If we issued a tax invoice, we also issue a credit note.

8. What happens to the licence after a refund

When we refund a purchase, the licence for it ends. The Store stops new deploys and updates of that model, and you must unload it from your boards. When a plan is refunded, the plan ends.

9. Disputes and chargebacks

Please contact us first. Most problems are solved faster this way, and a refund from us usually reaches you sooner than a bank dispute.

If you dispute a card payment with your bank (a chargeback):

• your bank asks Stripe to reverse the payment while it reviews the case;
• Stripe tells us, and we may send evidence, such as the order record and the Store's deploy record;
• your bank decides the outcome, within time limits set by the card networks;
• while the dispute is open, we may pause new deploys and updates of the item in dispute.

Some payment methods have no chargeback process. For those, contact us first. If we cannot agree, you may use the complaint routes your consumer law gives you: in Thailand, the Office of the Consumer Protection Board (ocpb.go.th).

10. Physical goods

We do not sell physical goods online, so there are no returns of goods. Boards are bought from their sellers, under those sellers' own return policies.

11. Products sold by quotation

For on-site Edge AI Trainer licences and engineering services, cancellation and refunds follow the quotation or agreement you accepted.

12. Models we do not sell

Models in the Store published by others, such as Infineon Technologies AG or Imagimob AB, are not sold by BDH. Their publishers' terms apply.

13. Contact and language

For refunds and cancellations, use our contact page. Our registered company details are under company facts. This policy is published in Thai and English. Where the two versions differ, the Thai version prevails.